A Performance-Related Focus
- How organizations, through their operations and practices, provide services that facilitate positive outcomes for recipients despite current challenges in funding, staffing, and work location considerations;
- How leaders and managers bring together funder and accreditation expectations with programs and processes that address barriers, promote competent services, and achieve the organization’s mission/vision.
Today’s non-profit leaders understand that success depends on all the pieces of the organization working together at all levels. We use a “performance consulting” approach* to assess and clarify:
- Business needs mission/intended impact of the organization and its services, and the importance of implementing contractual and accreditation requirements;
- Performance needs each position’s essential purpose, key responsibilities/deliverables, and its best practices;
- Training/Capacity needs to ensure that knowledge of critical concepts, treatment approaches, and essential duties are consistently implemented;
- Work Environment needs attention to facilities and service milieus for safety, maintenance & decorating, privacy, and programmatic presence/scheduling/activities.
* See a list of books and articles related to performance consulting by clicking the Resources tab
Many agencies dread both their initial accreditation and the every-4-years reaccreditation, but there’s great opportunity in integrating the standards into programs and operations through the process; and data collection, analysis, and reporting provide all staff with feedback and learning. Preparations needed for the self-study provide professional development opportunities across the organization for interested staff.